• Jeff, I think all too often phrases turn toxic and that is a shame. It doesn't have to be that way, but certainly there is a tendency to use them to justify or support excessive behavior of some kind. We need those phrases though, they do help us explain people and define culture, but I wonder if we don't need more phrases we use to define ourselves. I worked with a group a while back that had as part of their culture the phrase 'count on me' to define personal accountability and I thought it was really effective because it was a 'me' based phrase. Don't say it if you don't mean it, and a manager couldn't easily turn it into 'count on you' or some other hacked phrase.