Getting sucked into the supporting the other SW our company produces and the hosted servers we have. From there I looked at the disarray that existed.

I setup an automated backup that changed recovery from days to minutes.

I cut down the upgrade process on over a hundred hosted server from weeks to days.

We now get daily reports on whether the servers are up.

The number of minor calls for server issues has dropped dramatically.

And now the rest of the team has gone from "WOW! That's cool." to "What did you come up with now."