Thomas Abraham (8/19/2013)
phickey (8/19/2013)
I usually start with technical support for a complaint, in hopes that something can be done to fix the software. If this doesn't work, I move next not to the technical supervisor, but to the sales force. They tend to translate dissatisfaction more quickly into lost sales than do technical people.
That does sound like an interesting strategy. Instead of dealing with the excuses, you cut right to the chase and deal with people who equate sales and money with their job. I may have to try this the next time. Thanks.