Eric M Russell (6/11/2013)

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How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.

Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years. 🙂

http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx

http://support.microsoft.com/kb/308538