Steve Jones - SSC Editor (4/5/2013)
Part of the reason the KBs are there is to allow you to perform self-support. If you think that's not the case, or you are not sure you can solve this, you need to open a case.If this is within MSDN/Technet, a bug, or perhaps a new installation, you may not be charged. If you are, it's usually a few hundred dollars (used to be $250 or $350), which is not unreasonable.
You can also call according to this article to see if you have warranty support. Provide your product key
Steve, thanks for reply.
I am pretty sure the KB I found addressed the issue we had. Our IT /SAN consultant thinks the same as well.
Anyway, I am testing on a Cluster LAB environment which very similar configuration, at least, Windows and SQL version, in order to be more confident before applying.
Appreciate the responses.