Home Forums SQL Server 2008 SQL Server 2008 High Availability Do I have to pay for Microsoft's support? RE: Do I have to pay for Microsoft's support?

  • April 5, 2013 at 1:11 pm

    #1604098

    GilaMonster (4/5/2013)

    sql-lover (4/5/2013)

    So I wanted to open a case and review, without paying, but don't know the process or link to follow.

    If you want to log a case with product support, you will have to pay for it. There are some cases where if it's a new bug they don't charge, but that's the exception. Basically, unless you have premier support or some free support cases from MSDN subscription, opening a case will cost.

    See the Assisted Support Options on this page:

    http://support.microsoft.com/ph/1044/en-us

    Hmm, I see...

    So, if my Cluster is experiencing issue addressed by KB2718576. How can I be 100% sure that's the case? rely on myself? ... I mean, it was fully patched, SAN is an approved hardware and fully patched as well. I see no other explanation, based on what happened, but apply the hotfix.

    I just want to make use of the rights I have as a legit software owner. MS products are not cheap and come with warranty.