marcia.j.wilson (2/21/2013)
Keith Langmead (2/21/2013)
...The only issue I have with this idea is that it assumes you're capable of providing a solution, and it's quite possible that won't be the case. I'm quite capable of identifying a problem with an application or something for instance, but I'm not a developer, and I wouldn't know where to start in order to resolve it. The best I can hope to do it provide as much information as possible so someone with the required skills and replicate the issue and fix a solution to it.Good point. The person that identifies the problem isn't always the one that can fix it. However, as a developer, I greatly appreciate those who try to provide as much information as possible, especially information that helps me replicate the issue.
Woah there ladies and gentlemen!!!
I guess we are saying that in a mature environment that we would welcome issue discovery early and hope that, when raised, as much salient information is provided. Also we would look for the most appropriate person to resolve the issue which is not necessarily the discoverer nor the person who raises the issue.
This thread appears to suggest that governmental departments are immature. For those of you who have heard the debates in Westminster I am sure that this would not be surprising.
Gaz
-- Stop your grinnin' and drop your linen...they're everywhere!!!