Building Better Software or Bugs in Software... Unfortunately Steve you have put software on a far too high pedestal. Software, even cowboy hacker buggy software is more reliable than the human operators and users. If you compare software error/bugs in software to human error/bugs, you might have written a different article. Financial and productivity loss from human problems makes software problems an after thought. What you really should be writing about is how we falsely reason that it's so much easier to fix the human problem than the software problem, when really it's not.

Ever had a human run a Delete with no where, not tested their backups, damaged the backups, turned the wrong server off, changed the sa password then gone one holidays, rogue admin, etc. That's just the easy ones. How about made wrong security choices, wrong storage location or space allocation, poor performing SQL, bad indexes, office politics, etc.

Complaining about software bugs like it's a real source of drama is like complaining about the weather; it's just vanity.