Hi Lynn,

What do u think of this article?

http://www.symantec.com/business/support/index?page=content&id=TECH58674

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This issue occurs because the Log Sequence Number (LSN) for SQL is reset by the other backup application. So subsequent differential or log backups performed by BEWS are relative to the other backup application instead of the original BEWS Full backup. The subsequent differential or log backups are thus rendered unrecoverable by BEWS, because it is unable to use the backup sets created by the other backup application.

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thanks