"As far as I am concerned it is a means of getting the same old stuff at cheaper rates."

...and that is such a shame considering all the job losses we have suffered in the past 5 years.  We would take a cut in pay just to have a real job.  Whenever I hear a support person on the other end of the phone that I cannot understand, I just hang up 'cause it's a waste of my time.  So much for customer satisfaction!