1) please tell the vendor that TheSQLGuru said they have their heads up their collective @sses. Also tell them that they need to get me or some other qualified consultant on board to review their database application for what is likely a HUGE range of suboptimal and out right bad issues. I just helped one vendor achieve a ~70% reduction in SQL Server waits and load from ONE SIMPLE CHANGE - and there is MUCH more to go with them!!

2) NEVER EVER EVER leave a database file at 1MB growth factor!!!

3) Always try to figure out how big a database will be 12-18 months down the road (data AND index sizes combined) and make all files appropriate for that number right now. Monitor at least quarterly. Autogrowth should be an EXCEPTIONAL event, not used to manaage your database size by standard.