venoym

My point may be tangential to the purpose of the article, but it nonetheless is valid: why do we build systems and processes that allow individuals to contribute minimal amounts to the organization? Why should I have to cover for the ineptitude of some colleagues and why should I, as a customer, have to accept poor service as a result of similar ineptitude elsewhere in the organization?

The more we pander to this situation the more we promote it. I am pragmatic enough to understand that there are certain realities that need to be catered for in the workplace but what I'm effectively asking for is suggestions of how we significantly improve this, rather than band-aid it.