Be Wary of Data

  • Comments posted to this topic are about the item Be Wary of Data

  • I admit that customer satisfaction surveys sent out by myriad organisations after the merest contact with them have become one of my pet hates. I only fill them in if I particularly like the company or if I believe I have suggestions for how they can improve their customer service (a nice way of saying if I wasn't happy with my interaction with them). Most survey requests go straight to the trash folder. If enough others feel the same way, then I think we can consider the data collected from these surveys to be highly suspect. I wonder how long it will take companies to realise this.

  • One would be wise to consider that a HR survey may be a backdoor to find people who are not content in their job, instead of a genuine opportunity for employee feedback. Because of a certain level of suspicion inherent in them , I would not trust these surveys.

    ----------------------------------------------------

Viewing 3 posts - 1 through 3 (of 3 total)

You must be logged in to reply to this topic. Login to reply