jfmartin (8/18/2011)
I understand but... is it only in IT that we have a lot of changes ?I think its the same thing everywhere, in construction, transportation, etc.
For me, its more than a project management problem.
I don't thing its a good idea to defend IT with this type of example if we compare to other industry.
IT is still relative new in industry.
Good question and I think you partly answer the question by noting that IT is a relatively new industry. However, just as the article illustrates, changes tend to be characterized as 'simple' by the end users. I'm willing to bet that most mature industries ... take construction (it's been around for centuries) don't often have clients telling the general contractor to knock out a wall after the house has been built and expect it to have a marginal impact because they have an adequate understanding of the wall and it's function.