Apparently PC repair people have learned a few things from auto mechanics of the past. A news group in the US spied on repair companies with some crappy results. Technicians not only were devious, wanting to charge for repairs they didn't make, but they also violated the trust of customers by snooping through details.

In my mind, the results of this operation ought to be reported to the police as well, and these individuals arrested, and fined, with a nice mark on any background check in the future.