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Returning Stuff to Amazon

I've used Amazon for years for the sheer convenience, and recently was the first time I ever needed to return anything (12 video cards that required more power than our machines could provide). The return process was about as simple as they could make it, find the order, click return, provide a reason, done. What was interesting - if a little strange - was that it mentioned UPS pickup but didn't provide a way to print a label. I actually went through the wizard a second time thinking I had missed something. Gave up, figured either something would happen or I'd follow up in a few days. A couple days later I got a recorded call explaining that UPS would be coming for the box with a pre-printed label on day x. Easy enough.

Worked out just that way too, though it was the first time my UPS guy had seen the return handled that way as well. So maybe was just me that it was mildly confusing, but it worked just fine and required very little effort to get done.


I'm Andy Warren, currently a SQL Server trainer with End to End Training. Over the past few years I've been a developer, DBA, and IT Director. I was one of the original founders of SQLServerCentral.com and helped grow that community from zero to about 300k members before deciding to move on to other ventures.


Posted by Steve Jones - Editor on 1 October 2008

I haven't returned much stuff, but I think Amazon has made this dirt simple. No fighting with Customer reps, just slap a label on a box and click a few things on their site. I usually have had a return label in the box.

Posted by Wayne West on 2 October 2008

The last time I returned something to Amazon, I downloaded a return postage sticker, printed it, resealed the box, and off it went.  I was quite happy with it.  The UPS pickup, though, I don't know how well that would work.

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