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How Do You Work When You are Not at Work? Expand / Collapse
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Posted Saturday, December 11, 2010 12:19 PM


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Comments posted to this topic are about the item How Do You Work When You are Not at Work?

Brad M. McGehee
Microsoft SQL Server MVP
Director of DBA Education, Red Gate Software
www.bradmcgehee.com
Post #1033359
Posted Saturday, December 11, 2010 7:49 PM
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Hi Brad,

My company is too tight to give us a blackberry so we need to rely on a call out by some one else if there is an issue. Normally to resolve issues I dial in via citrix.
Post #1033414
Posted Saturday, December 11, 2010 10:26 PM
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hello,
its a very intersted topic :)
i normally get a phone call from someone else n use vpn to connect
Post #1033426
Posted Sunday, December 12, 2010 1:59 AM
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HI all

this is condition in which every DBA has to live --Work when you are not at work.

i generally got the phone call on my cell and then connect the server using VPN from my laptop.



Ajit
Post #1033441
Posted Sunday, December 12, 2010 5:35 AM
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I receive emails for minor problems and cell calls when its serious. I VPN in and this wotks for 95% of the problems. When I have to go in, luckily I live only 5 blocks from work.

Of course when far away on vacation and can't fix via VPN, a long process of talking a staff person through the fix process. Am in the process of having an external vendor provide on-site emergency help but rural Maine limits choices.

I connect with my laptop or home desktop. Have been very lucky that a major failure has not ocurred while on a far away trip.


Charles Proctor - One Man IT Department in Maine with Toby/Jake the IT Attack Cat. SSRS-SSIS-BI @zzubbuzz
Post #1033459
Posted Sunday, December 12, 2010 9:42 AM
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I go to great lengths to create processes that detect and notify me of issues before anyone notices.

I get non-critical notifications (backup failures, etc) via normal email. I get critical notification via text message and email. I get the emails, and of course texts, on my phone.

I insure the mail notification systems are functioning by sending regular heartbeat emails (usually one per day).

I do not find that connections via anything but a VPN/RDP are useful to trouble shoot most issues. The screen real estate simply isn't there.

I have the ability to use my phone as a hotspot.



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Posted Sunday, December 12, 2010 12:20 PM
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We use blackberrys on which we receive emails. Might receive a call if its something monitored by the operators.

home connectivity is either via citrix on my home PC or vpn on a work supplied laptop.

last time I had to go into the office to resolve an issue was about 8 years ago.


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Post #1033507
Posted Sunday, December 12, 2010 7:24 PM
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Problems with a database? Almost never. The only issues I typically run into are when a backup fails. Our environment isn't monitored by the engineers even though we have two tools to do so. We frequently run out of free space. The other issue is when Legato has a lock on the backup file - always in SQL 2000 so it is becoming less frequent.

All issues are handled remotely.

I am not only our SQL DBA, though, I also handle about 20 different systems as the only analyst for them. So I get paged or called far more often for issues with systems than databases. SQL Server does not typically stop running, apps do.


Dave
Post #1033548
Posted Sunday, December 12, 2010 8:59 PM
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I remember all to well when driving in for any problem was the norm. Technological advances has done away with that. All messages and alerts are directed to a smart phone and I can respond using a laptop. Aside from a few occasion when VPN was not cooperating, 99.99 % of my work is done remotely.
Post #1033563
Posted Monday, December 13, 2010 4:54 AM
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I receive an email alert or a call on my cell phone.
Then I dial in with VPN and connect to the server (usually with RDP).
Post #1033705
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