I agree with you in principal but sometimes, due to things out of your control, you can't do anything about it. I'm in a situation now where I have identified the root cause of a problem with a SSIS package. However the author of the application, as well as the database and everything within it, is in a different state. She told me over the phone that the problem is our software is too out of date. (And perhaps its even been changed in ways that wasn't ever in any previous version of her software.) She wishes to analyzing it to determine how out of date it is, so I've got her a copy of our SSIS package. But in the mean time our system makes these occasional errors as it tries to report out our data. There's nothing I can do about it, because I've haven't enough information to resolve the issue myself. And I don't blame the out of state person, because she's got her own job to attend to. She'll get to our problem, when she can.

So sometimes there's nothing you can do but wait, hoping that these occasional issues don't come up too often.