One more bit of information...
Using this link:
The Standard Output variable is telling me:
User::StdOutput{\r\rRecipients' public key(s) will be used to encrypt.\r\rCannot find the public key matching userid 'user'\rThis user will not be able to decrypt this message.\r\aEncryption error\r\rFor a usage summary, type: pgp -h\rFor more detailed help, consult the PGP User's Guide.\r}String
Does this mean that our client changed something on their end?