Get Business Time

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Get Business Time

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megan.beebe

Posted Monday, July 21, 2008 2:28 AM

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Last Login: Tuesday, July 22, 2008 9:18 AM
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Comments posted to this topic are about the item Get Business Time

Post #537473

jcrawf02

Posted Monday, July 21, 2008 7:28 AM

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Last Login: 2 days ago @ 2:46 PM
Points: 2,561, Visits: 18,910

Just curious, since I used something similar to your previous business day example in-house for a call center: When calculating your business time, how are you handling down-time? (or are you worrying about it?)

For instance, the phone line goes dead for two hours because somebody drove into the pole outside the building. My call center management wants to be able to block situations like this out of the calculation, so on one of 115 days, they only worked 6 hours, every other day they worked 8.

Or last friday, when the air conditioning had issues, and they let everyone go home at lunch, so 4 hours total.

My solution was to let them manage the downtime by creating a reference table with the dates and hours, and if the date was found in their list, pull the appropriate time and subtract from the daily total.

Anyone have a better way? I suppose a smarter approach would be to somehow access the telecom server and calculate the open hours in the call queue.

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Post #537652

Mazharuddin Ehsan

Posted Tuesday, April 28, 2009 11:51 AM

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Last Login: Yesterday @ 5:34 AM
Points: 378, Visits: 2,381

Hi Megan,
I just came across your work while browsing the site. Got curious and checked it randomly. Could you please explain the below results it is giving. How may working hours per day are you assuming and what is working schecdule (Start and End timings of work each working day)

select [dbo].[fn_GetBusinessTimeElapsed] ('2009-04-24 07:18', '2009-04-28 20:18', 'HOURS')

select [dbo].[fn_GetBusinessTimeElapsed] ('2009-04-23 07:18', '2009-04-28 20:18', 'HOURS')

29

Sincerely,
Maz

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Time Is Money
Calculating the Number of Business Hours Passed since a Point of Time
Calculating the Number of Business Hours Passed Between Two Points of Time

Post #706129

Mazharuddin Ehsan

Posted Tuesday, April 28, 2009 12:02 PM

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Group: General Forum Members
Last Login: Yesterday @ 5:34 AM
Points: 378, Visits: 2,381

Hi jcrawf02,

You have a very valuable suggestion to modify the solution. The solution should sum the duration from your downtime table between the two points of time and subtract it from the total time. Check my solutions. It counts for the lunch break timings also.

Sincerely,
Maz

-----------------------------------------------------------
Time Is Money
Calculating the Number of Business Hours Passed since a Point of Time
Calculating the Number of Business Hours Passed Between Two Points of Time

Post #706142

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