SSRS Home page access issues

• acrutchley

  SSCrazy

  Points: 2117

  More actions

  January 26, 2016 at 2:36 am

  #307289

  Hi All,

  I am trying to troubleshoot access problems to an SSRS home page for users located in a trusted domain.

  Scenario:

  - SSRS server located in Domain A

  - Two sets of users some in domain A some in domain B

  - There is a two way trust between domain A and B and domain name has a wildcard entry in IE trusted zones.

  - Domain A users can access the report manager home page (http://FQDN/Reports), and run reports without issue (after permissions have been granted).

  - Domain B users are unable to access the SSRS home page (http://FQDN/Reports), even though permissions have been granted in the same manner as domain A users. When the users try to access the home page Internet Explorer displays a blank white screen and eventually times out. Chrome does nothing at all.

  - All users can access the report server URL (http://FQDN/ReportServer).

  - I can see the users have authenticated to the server successfully in the servers Windows security event log.

  - The SSRS service is running as a domain user (also tried as a domain admin for testing purposes).

  - I cannot see any errors/events for domain B users in the SSRS log files, Event or ExecutionLog tables.

  - There are no firewall restrictions on Domain A.

  - We have no access to diagnose domain B as its administered by another company.

  Any help or suggestions for further diagnostics will be very welcome.

  Thanks in advance.

  Adam