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The Watson Service Expand / Collapse
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Posted Monday, June 10, 2013 9:49 PM


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Comments posted to this topic are about the item The Watson Service






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Post #1461852
Posted Tuesday, June 11, 2013 4:24 AM
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All of our Watsons are busy right now. Please hold...
Post #1461979
Posted Tuesday, June 11, 2013 5:39 AM
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Considering the ludicrous wagers Watson made on Jeopardy for the Daily Doubles (and the fact that it considered Toronto a US city), I'm not too worried. Basically Watson won on a brute-force approach with reaction times humans can't match.

Unless it's been added since, Watson received the clues as text, not by actually listening to them audibly, so I'm also curious about how dealing with actual spoken words (especially from non-native English speakers) or badly formed sentences typed on a keyboard would affect its abilities.

Still and all, there are quite a few uses for this thing. It would certainly move search engines way beyond just matching words or phrases and is already making an impact in the health care field.


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Post #1462010
Posted Tuesday, June 11, 2013 6:10 AM
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I wonder how many will attempt a Turing test with your next representative. Considering my experiences with some customer service, it wouldn't be a bad idea
Post #1462031
Posted Tuesday, June 11, 2013 6:49 AM
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Hooray! With machines doing all the work us humans will have more leisure time. I think I'll spend mine in the unemployment line.
Post #1462055
Posted Tuesday, June 11, 2013 6:58 AM


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I can't speak for the rest of the world, and can barely do it for the UK, but here a lot of our call centres and sales cold calling centres are based abroad. Many in developing countries. Sometimes this causes difficulties for the customers but for a moment I would like to put that to one side and think about how those foreign countries will be effected when those call centres are closed and replace, not by ones in the original country, but by an army of Watsons.

Gaz

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Post #1462068
Posted Tuesday, June 11, 2013 6:58 AM
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It will be fun to see if it is an effective way to chat with customer service.
Post #1462069
Posted Tuesday, June 11, 2013 7:20 AM


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How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.

Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years.

http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx
http://support.microsoft.com/kb/308538
Post #1462102
Posted Tuesday, June 11, 2013 7:26 AM


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Eric M Russell (6/11/2013)
How long before Microsoft has a similar service that might troubleshoot issues with products, perhaps even working with developers to find bugs and workarounds. I'd imagine that this service would be a much better way to actually triage and route issues to Microsoft developers than the Connect system.

Wait a minute, we've had the "Dr. Watson" application debugger service in Windows for years.

http://www.microsoft.com/about/technicalrecognition/watson-technologies-team.aspx
http://support.microsoft.com/kb/308538



Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
Post #1462113
Posted Tuesday, June 11, 2013 11:37 AM


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MiguelSQL (6/11/2013)
I wonder how many will attempt a Turing test with your next representative. Considering my experiences with some customer service, it wouldn't be a bad idea


I agree. I'd like to try this and see. At a minimum, I'd suspect Watson would respond quicker than someone multi-tasking on chats, which is what I seem to get.







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