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SSRS 2005: Exporting to an Excel spreadsheet doesn't do anything Expand / Collapse
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Posted Friday, April 5, 2013 3:03 PM
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This user has another problem with a .RDLC file that's in an Intranet application we wrote. He can bring it up fine, but if he tries to export the report to Excel, then all that happens is it pops a new instance of the browser, which immediately closes. And that's it. I tried looking at his event log, but there's nothing in there. He does have MS Office 2010 installed, so it certainly should easily be able to handle whatever Excel file that SSRS 2005 wants to hand it.

So, I'm stumped, I don't know what's wrong or why.


Kindest Regards,

Rod
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Post #1439497
Posted Tuesday, April 9, 2013 7:44 AM


SSChampion

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Hey Rod,

Is this problem isolated to this single user or are others experiencing the same issue?




Jack Corbett

Applications Developer

Don't let the good be the enemy of the best. -- Paul Fleming

Check out these links on how to get faster and more accurate answers:
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Post #1440321
Posted Tuesday, April 9, 2013 8:20 AM
Right there with Babe

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Hi Jack,

Other users are experiencing the same problem.


Kindest Regards,

Rod
Connect with me on LinkedIn.
Post #1440358
Posted Tuesday, April 9, 2013 8:35 AM
Right there with Babe

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I'd like to add more to what I just said. For years we've been running Windows XP Pro on all users' desktops. This year we're transitioning to Windows 7 Pro. Windows XP tended to run things in more of an "administrative" mood, whereas Windows 7 almost always runs as if you are a regular user. For better, or for worse, we got in the habit of making everyone an administrator, on their own PC. (It's a practice I don't like, but the IT group that used to administer us did that, and so when they left we continued the process.) So, what we've found is that when the user first tries to use any of our SSRS 2005 reports, it first attempts to download and install the RSClientPrint.dll, and if the user isn't an administrator on his/her machine, then that fails. Once that's happened, there's no fixing it.

Kindest Regards,

Rod
Connect with me on LinkedIn.
Post #1440371
Posted Tuesday, April 9, 2013 8:49 AM


SSChampion

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Rod,

Have you tried starting IE using run as administrator and then running the application and the report? That would help determine if this is a permissions issue and then you might be able to find a workaround.




Jack Corbett

Applications Developer

Don't let the good be the enemy of the best. -- Paul Fleming

Check out these links on how to get faster and more accurate answers:
Forum Etiquette: How to post data/code on a forum to get the best help
Need an Answer? Actually, No ... You Need a Question
How to Post Performance Problems
Crosstabs and Pivots or How to turn rows into columns Part 1
Crosstabs and Pivots or How to turn rows into columns Part 2
Post #1440387
Posted Tuesday, April 9, 2013 1:11 PM
Right there with Babe

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Good question, Jack, yes I have tried running IE as an Administrator. I and tried it running the 32-bit version on his machine as well. (He has a 64-bit Windows machine.) I'm afraid it didn't help.

Kindest Regards,

Rod
Connect with me on LinkedIn.
Post #1440516
Posted Tuesday, April 9, 2013 1:32 PM


SSChampion

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Okay. I'm not used to using the report viewer client and rdlc files. Do report executions from rdlc files get logged in the ReportServer Database? If so, can you check in ExecutionLog2 to see if the call to generate the Excel file is even making it to the report server?



Jack Corbett

Applications Developer

Don't let the good be the enemy of the best. -- Paul Fleming

Check out these links on how to get faster and more accurate answers:
Forum Etiquette: How to post data/code on a forum to get the best help
Need an Answer? Actually, No ... You Need a Question
How to Post Performance Problems
Crosstabs and Pivots or How to turn rows into columns Part 1
Crosstabs and Pivots or How to turn rows into columns Part 2
Post #1440528
Posted Tuesday, April 9, 2013 1:57 PM
Right there with Babe

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Last Login: Friday, June 20, 2014 8:23 AM
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That's a good question, and I don't know the answer to it. I'm not familiar with ExecutionLog2, but will look it up.

Kindest Regards,

Rod
Connect with me on LinkedIn.
Post #1440548
Posted Tuesday, April 9, 2013 2:06 PM
Right there with Babe

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Last Login: Friday, June 20, 2014 8:23 AM
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I've just checked, and there is no ExecutionLog2 table in my ReportServer database. There is an ExecutionLog table there, though, and so I checked that out. I ran the report from the Intranet website using this systax:

select * from ExecutionLog order by TimeStart DESC

but it didn't show the execution of the .RDLC report. In fact, the last report in that table is from earlier this month, so I suspect that when a report is run using a .RDLC file, it doesn't effect the ReportServer.


Kindest Regards,

Rod
Connect with me on LinkedIn.
Post #1440553
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