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SQL Server 2008R2 Setup Support files installation fails in Win Server 2003 and 2008 Expand / Collapse
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Posted Monday, March 7, 2011 11:14 AM
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hi.

i am trying to install sql srever 2008 R2 in a windows server 2008 (and since it failed, tried server 2003 SP2 as well.). but the followin g errors appear in the Suport Files installation window.

what may be the problem ?

TITLE: Microsoft SQL Server 2008 R2 Setup
------------------------------
The following error has occurred:
1: 1101 2: C:\Config.Msi\620b8.rbs 3: 32

For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1&EvtType=0xF45F6601%25401201%25401
------------------------------
BUTTONS:
OK
------------------------------

TITLE: Microsoft SQL Server 2008 R2 Setup
------------------------------
The following error has occurred:
SQL Server Setup has encountered an error when running a Windows Installer file.
Windows Installer error message: The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance.
Windows Installer file: \\dbmachine\enu\1033_ENU_LP\x86\setup\sqlsupport_msi\SqlSupport.msi
Windows Installer log file: C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20110308_002946\SqlSupport_Cpu32_1_ComponentUpdate.log
Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.
For help, click: http://go.microsoft.com/fwlink?LinkID=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=10.50.1600.1&EvtType=0xC24842DB
----------------------------
BUTTONS:
&Retry
Cancel
------------------------------

the provided link says "There is no additional information about this issue" i am helpless

please tell me what to do
Post #1074333
Posted Monday, March 7, 2011 1:21 PM
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Hi ,

Which version of the windows installer are you using? Also is the windows installer service started?

Regards
Jody
Post #1074437
Posted Monday, March 7, 2011 1:29 PM
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Windows Installer 4.5 or later is required for installing SQL Server 2008R2.

Check details of C:\Windows\System32\msi.dll to determine the File Version that you are using.
Post #1074442
Posted Monday, March 7, 2011 1:52 PM
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This might help

http://social.msdn.microsoft.com/Forums/en/sqlsetupandupgrade/thread/8eb94732-2068-4739-b59f-060be178c5ac

Also have you tried installing SQL via the command line?
Post #1074452
Posted Tuesday, March 8, 2011 5:34 AM
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Hi,
have you also tried installing SQL using slipstream command?
Post #1074717
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