Steve,
Good editorial as usual. I think you sum it up well in the last paragraph:
The mark of a good manager is that they find ways to treat each employee differently, in a way that suits them best, while maintaining a core set of values and rules for the entire organization.
Wayne West hit what I think is a big key as well:
Another thing is to do what you say and say what you mean.
Nothing is more frustrating than being told, " we want to hear what you have to say" and then never seeing any results with what you say, even just a, "We heard what you had to say and this is why we either can't or won't address it at this time"
Jack Corbett
Consultant - Straight Path Solutions
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