Reading through the posts from other folks, my voice will be one among many. Too many users making too many ridiculous requests means tons of busy work. One hardly has time to even consider reworking/improving lousy stored procedures, implementing best practices, and so on. One of the chief culprits, IMHO, is that we're not seen as business partners. Instead, it's "do this", "fix that", "is it done yet", and so on. I drone on and on about being king for a day/week/month/year and how I'd rewrite most SLAs. My last gripe has to do with "yes" men/women. For crying out loud, learn what the word "no" means. How about prioritization?