Error while applying SP3

  • While appying SP3 on a 64 bit server, got error at the first step called "Setup Support Files"

    Unexpected Error Occured

    The following unexpected error occured:

    Unable to install Windows installer MSI file

    HotFix.log

    07/05/2009 00:57:45.720 Registry: Cannot read registry key value "Debug", error 2

    07/05/2009 00:58:00.408 MSP Error: 1935 An error occurred during the installation of assembly 'Microsoft.SqlServer.CustomControls,Version="9.0.242.0",processorArchitecture="MSIL",Culture="neutral",PublicKeyToken="89845dcd8080cc91",FileVersion="9.0.4035.0"'. Please refer to Help and Support for more information. HRESULT: 0x80131018.

    07/05/2009 00:58:03.923 Registry: Opened registry key "Software\Policies\Microsoft\Windows\Installer"

    07/05/2009 00:58:03.939 Registry: Cannot read registry key value "Debug", error 0

    07/05/2009 00:58:04.064 Copy Engine: Error, unable to install MSI file: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\Cache\SQLSupport\x64\1033\SqlSupport.msi

    07/05/2009 00:58:04.064 The following exception occurred: Unable to install Windows Installer MSI file Date: 07/05/2009 00:58:04.064 File: \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp Line: 1429

    Any help in fixing this error will be highly appreciated.

  • check out these two posts:

    http://www.sqlservercentral.com/Forums/Topic622641-146-7.aspx

    http://www.eggheadcafe.com/software/aspnet/29328807/cannot-install-sql-server.aspx

    you may have to use the Windows Installer Cleanup utility to tidy things up and then reinstall.

    make sure you back everything up.

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  • 1.Click on Start

    2.Click on Run

    3.Type regedit

    4.Go to this path: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer

    5.Right click DisableBrowse

    6.Click modify

    7.Change the value from 1 to 0

    8.Run the setup again as an administrator

    9.It works fine.

    -- Just keep trying until you until you get there, else you won't be happy.

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