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Database Incident Management Process


Database Incident Management Process

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muralijv
muralijv
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Hi ,

We are in the process of setting up the incident management process on our production data servers. We got some SLA's to be acheived on this so could Some help me in setting up the process and steps involved.

Your help is much appreciated.

Thanks
Venkat-Murali
colin.Leversuch-Roberts
colin.Leversuch-Roberts
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I'd really suggest you find someone who has experience in this sort of thing. However, as with any process it is determined by your business requirement and the staff you have to deal with it.
Processes have to have an escalation path etc. etc. but all of that is defined around your business so it's not quite so easy for us to answer not knowing your business.

The GrumpyOldDBA
www.grumpyolddba.co.uk
http://sqlblogcasts.com/blogs/grumpyolddba/
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