Click here to monitor SSC
SQLServerCentral is supported by Redgate
 
Log in  ::  Register  ::  Not logged in
 
 
 


Does Connect Work?


Does Connect Work?

Author
Message
Miles Neale
Miles Neale
SSCrazy
SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)SSCrazy (2.7K reputation)

Group: General Forum Members
Points: 2674 Visits: 1694
I have not used it. Might in the future but will continue to use other avenues to get the information to MS when appropriate.

M.

Not all gray hairs are Dinosaurs!
Revenant
Revenant
SSCertifiable
SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)SSCertifiable (5.8K reputation)

Group: General Forum Members
Points: 5813 Visits: 4718
Gary Varga (3/4/2013)
. . . As a community we want better products and know that our collective opinions and knowledge count.

Microsoft has people who "own this line of communication." They need from time to time someone to let them know that their performance is under scrutiny.
Peter Schott
Peter Schott
Ten Centuries
Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)

Group: General Forum Members
Points: 1035 Visits: 1906
I've largely given up on Connect. Sometimes I'll get a reminder about an item or a notification of something that could use some support, but too many I've submitted got a "Closed - will not fix" type response to make it worth my while submitting any sort of report. If I thought it was important enough to submit as a bug, then it should at least get some sort of pertinent comment indicating that someone actually looked at it and considered it.

I've also seen some things submitted that show up well after the fact as "fixed in the next version" which is just about equally useless if our company isn't upgrading to the next version so we can use whatever was fixed.

Sure it works sometimes, but on the whole I find it an exercise in futility to submit anything and just concentrate on finding a workaround instead.



richardd
richardd
Hall of Fame
Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)Hall of Fame (3.1K reputation)

Group: General Forum Members
Points: 3089 Visits: 642
I'm still waiting for an explanation of why hundreds of perfectly valid bug reports were recently deleted. Even if they were closed as "won't fix", it was useful to know that the bug existed, and to see any possible workarounds.

I've lost count of the number of links to Connect bug reports I've clicked on in recent months which return "page not found" errors.

And I've seen too many valid bugs closed with comments to the effect that "we haven't got time to fix this now; we'll look at it later" which have then never been fixed.



Gary Varga
Gary Varga
SSCrazy Eights
SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)

Group: General Forum Members
Points: 8374 Visits: 6161
richardd (3/5/2013)
I'm still waiting for an explanation of why hundreds of perfectly valid bug reports were recently deleted. Even if they were closed as "won't fix", it was useful to know that the bug existed, and to see any possible workarounds.

I've lost count of the number of links to Connect bug reports I've clicked on in recent months which return "page not found" errors.

And I've seen too many valid bugs closed with comments to the effect that "we haven't got time to fix this now; we'll look at it later" which have then never been fixed.


Far from professional behaviour. Corporate responsibility Microsoft? Eh?

Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
Nadrek
Nadrek
Ten Centuries
Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)Ten Centuries (1K reputation)

Group: General Forum Members
Points: 1043 Visits: 2673
Revenant (3/4/2013)
Gary Varga (3/4/2013)
. . . As a community we want better products and know that our collective opinions and knowledge count.

Microsoft has people who "own this line of communication." They need from time to time someone to let them know that their performance is under scrutiny.


Please tell them that the cost of filling in all the fields required in a thorough manner is overwhelmingly too high to be worthwhile based on the expected response, which is for nothing to be done - this is overwhelmingly the most common response. The second most expected response is a note in the Connect article of "Will be fixed in next version", followed by it still being an issue in the next version. This is like the first response, except users have to wait quite awhile to see that.

It takes hours to do a thorough study of an issue, write up good explanations and precise instructions for how to repeat the results, as well as exploring for workarounds and writing up any found. For very interesting or intermittent issues, it takes much longer.

If it takes 4 hours to do that, and we expect less than 5% of Connect items to actually have something done about them, then we expect to spend in excess of 80 hours of effort per item actually addressed... with no idea which one of the items submitted will be addressed, if any.

Sorry; in all but the most critical cases, it's simply not worth the time.
magasvs
magasvs
Ten Centuries
Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)

Group: General Forum Members
Points: 1285 Visits: 752
One of my favorite ones is: https://connect.microsoft.com/SQLServer/feedback/details/778203/books-on-line-has-bad-email-address-for-send-feedback
Pretty much the moral is: feedback does not work by design and it won't be fixed :-)

It actually works for me, so it looks that Microsoft fixed it.
Gary Varga
Gary Varga
SSCrazy Eights
SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)SSCrazy Eights (8.4K reputation)

Group: General Forum Members
Points: 8374 Visits: 6161
magasvs (3/13/2013)
One of my favorite ones is: https://connect.microsoft.com/SQLServer/feedback/details/778203/books-on-line-has-bad-email-address-for-send-feedback
Pretty much the moral is: feedback does not work by design and it won't be fixed :-)

It actually works for me, so it looks that Microsoft fixed it.


Unfortunately mail servers cannot send an automated response nor could they automate it to be processed by another system...hold on...erm...

Gaz

-- Stop your grinnin' and drop your linen...they're everywhere!!!
emmchild
emmchild
Valued Member
Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)Valued Member (72 reputation)

Group: General Forum Members
Points: 72 Visits: 408
Steve can you post this for adam?

[url=http://sqlblog.com/blogs/adam_machanic/archive/2013/05/15/insert-select-is-broken-ask-microsoft-to-fix-it.aspx][/url]



Steve Jones
Steve Jones
SSC-Dedicated
SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)SSC-Dedicated (36K reputation)

Group: Administrators
Points: 36242 Visits: 18751


This was posted in the editorial.

Follow me on Twitter: @way0utwest
Forum Etiquette: How to post data/code on a forum to get the best help
My Blog: www.voiceofthedba.com
Go


Permissions

You can't post new topics.
You can't post topic replies.
You can't post new polls.
You can't post replies to polls.
You can't edit your own topics.
You can't delete your own topics.
You can't edit other topics.
You can't delete other topics.
You can't edit your own posts.
You can't edit other posts.
You can't delete your own posts.
You can't delete other posts.
You can't post events.
You can't edit your own events.
You can't edit other events.
You can't delete your own events.
You can't delete other events.
You can't send private messages.
You can't send emails.
You can read topics.
You can't vote in polls.
You can't upload attachments.
You can download attachments.
You can't post HTML code.
You can't edit HTML code.
You can't post IFCode.
You can't post JavaScript.
You can post emoticons.
You can't post or upload images.

Select a forum

































































































































































SQLServerCentral


Search