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Error in Reporting Services - Event Error 107:"Report Server Windows Service (MSSQLSERVER) cannot...


Error in Reporting Services - Event Error 107:"Report Server Windows Service (MSSQLSERVER) cannot connect to the report server database."

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sram24_mca
sram24_mca
Ten Centuries
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Hi,
We are getting error - "Report Server Windows Service (MSSQLSERVER) cannot connect to the report server database." while retrieving the data from the particular database. Can anyone tell us why this problem arise ?

Regards,
Ram
anthony.green
anthony.green
SSC Guru
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Has anything changed recently?

Report server migration
Database server migration
Encryption keys been restored

Can you run through the SSRS config tool to ensure it is set up as it should be?



How to post data/code for the best help - Jeff Moden
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger


sram24_mca
sram24_mca
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We first cleaned up the transaction logs - 20 days back and restored the encryption keys recently - 2 days before.
Regards,
Ram
anthony.green
anthony.green
SSC Guru
SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)SSC Guru (62K reputation)

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Restoring the encryption keys will have probably caused it as the keys are out of sync.

Two ways to go it, find the correct encryption key file or delete all encrypted content and then resetup all your data sources and subscriptions.



How to post data/code for the best help - Jeff Moden
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger


sram24_mca
sram24_mca
Ten Centuries
Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)Ten Centuries (1.3K reputation)

Group: General Forum Members
Points: 1301 Visits: 560
Thanks for your help! Is there any other cause for this problem?
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