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Can't connect to the report server


Can't connect to the report server

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Del Lee
Del Lee
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Hi all:

I was asked to reinstall SSRS on our test server, but I am having trouble getting it to work. In the Report Server Configuration Tool, everything looks fine (no errors showing). I've reviewed some other threads here and tried several things, but still no joy. At this point when I navigate to http://localhost/reports on this server I get the following error message:

"The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version."

This ran fine before we had trouble installing SQL 2005, sp4, which we finally got working. SSRS is the last thing that isn't working as before.

Thanks for any help!

Del



Del Lee
anthony.green
anthony.green
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There are a lot of things on google for that error message my google search which seem to imply its something to do the rsreportserver.config file.



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Del Lee
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anthony.green (5/31/2012)
There are a lot of things on google for that error message my google search which seem to imply its something to do the rsreportserver.config file.


Yes, I did a google search prior to posting, and that formed the basis of many of my previous trials. As I recall the config file is tied to ReportingServicesConfig tool, which I mentioned indicates no problems. I guess I will continue to randomly try the other things on the google search and see if anything works. I was hoping that posting here would get some guidance for going through a more structured process.



Del Lee
anthony.green
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the config tool is good for looking at it in a GUI, but always check the XML config file as it can differ as the config file contains all the nitty gritty bits which the GUI doesn't



Want an answer fast? Try here
How to post data/code for the best help - Jeff Moden
When a question, really isn't a question - Jeff Smith
Need a string splitter, try this - Jeff Moden
How to post performance problems - Gail Shaw
CrossTabs-Part1 & Part2 - Jeff Moden
SQL Server Backup, Integrity Check, and Index and Statistics Maintenance - Ola Hallengren
Managing Transaction Logs - Gail Shaw
Troubleshooting SQL Server: A Guide for the Accidental DBA - Jonathan Kehayias and Ted Krueger


Del Lee
Del Lee
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Below are the contents of the config file. I added the top three nodes and adjusted the url for my server based on an answer that helped someone solve their problem with the same error message. It didn't solve mine. I've no idea what else needs to be here or what a working config file should look like.


<Configuration>
<ReportServerUrl>http://sql01/ReportServer</ReportServerUrl>
<ReportServerVirtualDirectory></ReportServerVirtualDirectory>
<ReportBuilderTrustLevel>FullTrust</ReportBuilderTrustLevel>
<Extensions>
<DeliveryUI>
<Extension Name="Report Server Email" Type="Microsoft.ReportingServices.EmailDeliveryProvider.EmailDeliveryProviderControl,ReportingServicesEmailDeliveryProvider">
<DefaultDeliveryExtension>True</DefaultDeliveryExtension>
<Configuration>
<RSEmailDPConfiguration>
<DefaultRenderingExtension>MHTML</DefaultRenderingExtension>
</RSEmailDPConfiguration>
</Configuration>
</Extension>
<Extension Name="Report Server FileShare" Type="Microsoft.ReportingServices.FileShareDeliveryProvider.FileShareUIControl,ReportingServicesFileShareDeliveryProvider"/>
</DeliveryUI>
</Extensions>
<Add Key="MaxActiveReqForOneUser" Value="20"/>
<Add Key="DisplayErrorLink" Value="true"/>
</Configuration>





Del Lee
Del Lee
Del Lee
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When all else fails go back to the basics and redo. I basically went to this page and redid everything.

How to Configure Reporting Services

Case closed. Thanks for your input.



Del Lee
Del Lee
Del Lee
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Well, I spoke too soon. I can only access the report manager locally (from the server itself). When I try to access from another machine, I get prompted for permissions 3 times and then I get the error that I am not authorized to access the directory or page with my credentials. I am admin on the machine, so I assume it is a permissions issue with IIS, but I've no idea what I need to change. Any suggestions?



Del Lee
Rock from VbCity
Rock from VbCity
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Hi del-lee,

As you are re-installing, have you re-assigned your account to the report server roles?

Hope this helps,
Rock from VbCity
Del Lee
Del Lee
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Yes.



Del Lee
Del Lee
Del Lee
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I continued to try various things and finally got it working. Unfortunately, I don't know what the underlying issue was. I hate that. Anyway, it's done and I need to move on to other things.



Del Lee
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