As a satisfied customer of Pearl Knowledge Solutions, I feel I must add my thoughts about SQLCentric.
We have been using SQLCentric successfully now since its earliest version. And I can say, that the product has improved dramatically, and matured greatly in style, features and enhancements in a short span. It seems totally customer driven, and we expect the next version to be even better.
As we all seem to agree, customer support is OUTSTANDING! People seem to forget how much this makes a difference in client-vendor relationship, and that based on trust and confidence in the company, we stuck with them through its maturity.
Besides support, I will tell you what it offers above other products: A simple view into the state of our SQL Server environment, and the ability to be alerted when something goes awry. It has NO impact on our servers, no agents installed, and is easy to manage.
It's pricing beats those other "monster" apps that offer features beyond what we need.
Most DBA's want to know, is the server up or down, are the SQL services running, are my jobs failing, did my cluster failover, is a db suspect, etc.? That's why we believe in SQLCentric! The new features look great!