This is quite possibly one of the best technical articles for a wide audience that I have read in a long time, Paul. To anyone who is already well acquainted with database design, there won't be much new here but that isn't the target audience, is it? I really like how the story was used and how concepts were built upon each other in manageable chunks to get to the final point.
I haven't rated an article in long while but had to stop to log in and rate this one. Anytime I need to explain any of the concepts of normalization or explain database design to a business person, I'll be including this article as a reference.
While the database design aspect of this article may have been a review, I did learn something here - a great method for teaching and writing.
SQL Server DBA
Blog - www.straightpathsql.com/blog