Both parties need to be "listening" as well. Communication is a two way street, with give and take..and while receptiveness is needed, so is the need to listen to what is being said AND what may not be said. You won't figure that out unless you are listening and paying attention. If the eyes of your listener start to 'glaze over', you're communication is missing the boat. Be observant and see what is happening and take a different tack on the subject.

And, if you don't understand the gobble-dee-gook that the MBA from accounting is jabbering about, then you need to nicely ask for clarification before YOUR eyes glaze over.