We ran into this... I don't know what the actual fix was because the boys in OPs took care of it but it had to do with the "number of hops". That's how they found the fix for it... the Googled those words.
Sorry I don't know what the actual fix was but I thought I'd give you a leg up on what to look for.
--Jeff Moden
Change is inevitable... Change for the better is not.