• I like the "Click here if you have a problem" button right on the user interface screen. No doubt you will get a bunch of crap in a public environment, but if you put in some filtering it can be screened out.

    Having run a Customer Service center for a small manufacturer, I now go out of my way to give feedback to companies- both good and bad.

    I am amazed at the number of employees that do care, but don't know how or who to pass issues along to in their organization.