An excellent article with emphasis on how to involve users in the design process. About 40 years ago I was working with a main frame system person as a representative of the business users of the company. He asked me what I wanted and how would I like it to look (in those days, users did not touch consoles).

He was the first computer person that ever asked me what I wanted. I never forgot him and as a developer for the last 33 years, I ask the same question of my users. I also want to learn how they work so that my system does not force them to alter their work flow.

The programming is just a tool to give the users what they want. Thanks for reminding us.