Nice editorial, Steve.

I experience the same every day here at work. Looks like people are not paid to do their job, but to push some buttons on the screen.

When something wrong happens, they don't even notice it, because they don't know the business process.

It becomes even worse when you try to ask for information in analysis interviews. Sometimes I think that nobody outside the IT department knows what's going on in the company.

BTW, only in the US you could sue Google for a "wrong" map and possibly win. Here in Italy you can't eve think of that kind of things: it takes something like 20 years to see a civil action end...