When I got started in computers back in the early '80s, there was a business model called 'time-sharing'. Software was run on expensive mainframes and businesses shared those mainframes via a time-sharing service. They connected to the time-shared mainframes via dial-up using dumb terminals.

Browsers = dumb terminals.

The Cloud = time-shared mainframes.

Same reasons for and against apply. Nothing's really changed except the dial-up isn't at 300 baud any more. 🙂

You can rest assured that the techies working for the cloud won't be giving YOUR system personalized attention. That's because they'll be responsible for so many systems that they can't possibly do so. The major variable expenses for such an organization is labor so they'll minimize the staff necessary to do the work in order to boost the profits.