• but please may i ask about the tools you used??

    In this particular case I think Chris mentioned that the query plan xml actually contains missing index information. But in general performance tuning is a HUGE topic that takes lots of study and lots of experience to become good at. Find some books, blogs, articles, classes and start learning. Hire a tuning consultant to mentor you while reviewing your system for you.

    Best,
    Kevin G. Boles
    SQL Server Consultant
    SQL MVP 2007-2012
    TheSQLGuru on googles mail service