I'm reminded (and I'm dating myself here) of comedian Lily Tomlin's character Geraldine the Telephone Operator and her famous line "We're the Phone Company, sir. We don't have to care". Server vendors generally aren't much different.

I must say in server vendor's defense that the similarity of PC hardware and server hardware has generally led to the mistaken impression that any idiot can look after these things. In the past it was simply understood that mainframes and minis were looked after by a High Priest/Technician class. The people supporting servers today often have no relevant qualifications, and it's the vendors who get blamed.

Robb