R. C. van Dijk (8/24/2009)
The approach that the customer is always right, is totally wrong. Make them think they are right whilst feeding them with your own ideas is the way to go. Programmers (together with consultants) know best. Make them think your ideas are their own and yes, make them sign of on them!
"But that's what you suggested to me I needed, and it sounded good! That does it, your product is crap and I'm ripping it out and replacing it with this other product."
Doesn't always work.