We've had mixed results with outsourcing some of those roles. We have some amount of our coding and maintenance work being performed off-shore, and we've found that it vastly depends on the company you hire, and the quality of the contract you put in place. The right SLA's with specific items to measure at very least allow you to easily withhold payment for non-service and/or just simply walking away from relationships because the company cannot handle it.

One function has come back, but the other seems to holding for now. The night-time maintenance and deployment schedules seem to be working out pretty well; the code was suffereing from too much disconnection, so we didn't think that would work out.