Good points there on other issues. I've had CEOs do it both ways, micro manage too much, and trust people. Both are better than someone that does "drive by mgmt" where they sometimes want to approve things and sometimes don't.

In smaller shops you have to pitch in more. As a senior DBA I've moved furniture and built new network cables, but not regularly. Those are one-offs that you do when needed. However on a regular basis, you need to be aware of what is a good use of your time and what isn't. Making coffee is fine, if you're providing a bunch of tech support for people that want to change their wallpaper, you might be hurting mor than you're helping.