I agree totally with this advice. I've been in similar position in trying to establish standards and professionalism for companies who had small IT departments but had 'gotten by' with a lot of shortcomings and less than professional approach. Recently we downsized by 66% in our IT department and I decided to engage a third party for one week to upgrade our Backup and Anti-virus, and at the same time do knowledge transfer to my only remaining adminisrtator (who is more a DBA than a system administrator). Formal training wsn't available, and this way my guy got fast-track hands on experience that he didn't get before the other two staff left.