Routine? Normal? Daily grind? I have not been anywhere close to those concepts for years! When my customers need something they need it now! (Side Note: For those in the U.S. you've been seeing those ads: "It's my money and I need it now!")

I've began to plan crises. It's easier on management and takes the pressure off of sales. They can shoot from the hip and let us tech services geeks hammer out the details. Why should they do anything different? :rolleyes:

If I were going for routine I could always say, "Paper or plastic?" or "do you want fries with that?" I could always go back to running an insurance agency. I sort of like the adventure. Software is not boring. I know, personally, two of the three guys that invented the Top 40 radio format. But "time, temperature, and play the records"? Not for me.

Don't get me wrong. The folks that do the routine jobs are just as valuable and every bit as worthy. Often we take them for granted. But these are the people who keep the lights on, the water flowing, and the garbage gone. Never forget that. It's just my job to make the tools that they use. It's my job to make their job easier.