Steve Jones - Editor (12/5/2007)
I tend to agree with Wayne. I think it's not necessarily in their interest. They certainly don't want to deal with customers getting shut off and then calling, incurring a support cost. Especially when the customer will expect them to explain what needs to be done to get their computer hooked back up!
Also - in our interesting little world, HAVING someone doing that actually will increase the company's "liability", since it would be some type of implicit "assumption of responsibiliy" (i.e. we hired someone to keep the bugs out - so it's now our JOB to keep them out), so they could get into legal trouble for doing a bad job at it....
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Your lack of planning does not constitute an emergency on my part...unless you're my manager...or a director and above...or a really loud-spoken end-user..All right - what was my emergency again?