Okay, folks, before this turns into a flamewar, let's leave at these points:

1) David posted his experience with one of Apex's products.

2) Others happen to disagree with David's stance on Apex.

That's opinion versus opinion meaning no one is going to "win." Wouldas, shouldas, and couldas aside, Brian Lockwood has contacted David and hopefully Apex and David can work out the issue.