Scott -

I have been a member for nearly 2 years and yes this is my first forum post. If that invalidates what i have said, that's your personal view. I can't believe you're trying to vilify me for this though; I was simply trying to do the right thing by actually paying for software. True to the adage I’ve found that no good deed goes unpunished.

Like I said before, the software not working is not due to lack of effort on the part of their support; they were great. What is in need of improvement is their customer service and refund policies (which is different from tech support). It should not take me throwing a fit to everyone that will listen and talking to the president of the company to get a refund.

I don't think those words were unfair in the least in the situation. They sold software advertised for SQL server; a product targeted at storing large amounts of data. Their product was unable to work with large amounts of data and their customer service told me it was my fault for not knowing that and buying it. The issue was not a unique data condition or oddball case, just a large number of rows. Their tech support thought it should've worked just fine when contacted. Then when asked to stand behind their product's quality and they refused.

I was fine with that and simply asked for my money back and was content to go on about my way whe I was  told that it was my fault for not knowing their software didn't work and that they wouldn't be giving me a refund. If you are willing to deal with this risk, then by all means use their software; I however will not be and want others to know of my experience. 

Dave