I think the article considers things in a vacuum too much. If you do communicate but falls on deaf ears, in some cases raising the same issue repeatedly then rather than exploding with anger in some ones face, which is probably going to get you fired, perhaps having a bit of a "sulk" for an hour or two so the anger can fade is a better option.

The example about the printer engine; whoever was managing this was at fault they should have included all stakeholders explicitly and not relied on word of mouth.